Rooms
Deluxe Studio
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Triple
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Double
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Pullman Zamzam Madina is a five-star hotel offering 835 rooms and suites, adjacent to Al-Masjid an-Nabawi and close to the Al Salam Gate. Its prime location provides direct access to the Prophet’s Mosque, making it an ideal choice for guests seeking comfort and convenience during their spiritual journey.
Designed as a retreat for pilgrims and visitors, the hotel combines Islamic architectural elements and traditional Arabian decor . Many rooms feature views of the Haram, the Green Dome, or Mount Uhud, providing a meaningful connection to the surroundings.
Guests can enjoy a variety of culinary options across six venues: Azalia, Acacia, Al Mandara, Horizon, the Atrium Lobby Café, and the Crew Lounge. Each serves a selection of international and Middle Eastern cuisine, designed to cater to a wide range of preferences.
Facilities at Pullman Zamzam Madina include meeting rooms, concierge services, and accessible accommodation options. Guests are welcomed by a multilingual team and benefit from services tailored to both spiritual and modern needs.
Whether visiting for Umrah, Hajj, or a personal retreat, the hotel offers a peaceful setting supported by thoughtful design and essential amenities.
Couples particularly like the location — they rated it 9.0 for a two-person trip.
Child policies
Children of any age are welcome.
Children 12 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 5 years
Cot upon request Free
12+ years
Extra bed upon request SAR 100 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
These prices are the "starting from" prices.
They correspond to the lowest total price available on the dates requested, based on one accommodation (room, bed, etc.) or other services.
These prices may apply to types of rooms, apartments, or different characteristics. Depending on the country of the hotel, these prices may be either: pre-tax, including VAT only, or inclusive of all taxes (VAT and tourist tax included). When it is not stipulated that all taxes are included on a price, taxes (VAT and/or tourist tax) shall be indicated in the following steps of the booking process. ​
All bookings, wherever they are made, are payable in the hotel's currency.​ Only the amount confirmed during the booking in the currency of the hotel is guaranteed. Conversion to the customer's currency is given for reference only and is not part of the contract. Costs linked to conversions between the hotel's currency and that of the customer (exchange rates, bank fees) shall be paid by the customer.​
The amount is converted according to the exchange rate of the day provided.
Quoted prices are based on payment by cash . For bookings via Credit, Debit Card and PayPal a surcharge is applied. Surcharge may vary based on payment method and is displayed at the time of payment.
The promotion displayed applies to the standard rate of the day offered by the hotel. The standard rate may vary depending on the reservation period and the dates of stay.
To cancel your reservation at the Pullman Zamzam Madina, you need to contact the hotel or the travel agency or booking platform where you made the reservation. You will likely need your booking confirmation number to make any changes or cancellations to your stay.
Here are the steps you can take:
Locate your booking details: Find your booking confirmation email or any documentation related to your reservation, as it will contain important information like your confirmation number and the contact details for the hotel.
Contact the hotel directly: Call or email the Pullman Zamzam Madina to inform them of your need to cancel. You can find their contact information on the official Pullman Zamzam Madina website or your booking confirmation.
Contact your booking platform: If you booked through a third-party website , you may need to go through their platform to make the cancellation. Their customer service or your account dashboard will likely have options for managing your bookings.
Be aware of cancellation policies: Be prepared to check the specific cancellation policy for your reservation, as it will determine if you are eligible for a refund and if there are any cancellation fees.
In the case of a hotel reservation, cancellation policies are specific to each booking, so checking the terms and conditions of your booking is essential.
Nasamat Golden
