FAQ

1. What services does Nasamat Golden offer?

Nasamat Golden provides comprehensive, end-to-end Hajj and Umrah packages, including:

Round-trip flight bookings
Premium hotel accommodations near the Two Holy Mosques
Airport transfers and local transportation
Visa processing and official documentation support
Certified religious guides and multilingual interpreters
Specialized services for families, elderly travelers, and people with disabilities
Customized packages to suit every budget and preference

2. Do you offer customized travel packages?

Absolutely. We believe every spiritual journey is unique.
Our team designs personalized packages based on:

Number of travelers
Preferred budget and accommodation level
Travel dates
Special needs (medical, accessibility, dietary, etc.)
Simply share your requirements — and we’ll craft your perfect pilgrimage experience.

3. How can I be sure my booking is secure and official?

We are an officially licensed travel agency accredited by the Saudi Ministry of Hajj and Umrah.
Every booking is registered in the Ministry’s official system, and you receive:

A verified booking confirmation
E-ticket with airline details
Officially approved visa documentation
Comprehensive travel insurance (as per package)
You can verify our license directly via the Ministry’s official portal.

4. What payment methods do you accept?

We offer flexible, secure payment options:

Bank transfers
Credit/debit cards (Visa)
PayPal (for international clients)
Installment plans (subject to terms and conditions)
All transactions are encrypted and protected with industry-leading security standards.

5. Do you provide support during the pilgrimage?

Yes — we are with you from the moment you land until your safe return home:

24/7 customer support via phone and WhatsApp
Dedicated on-ground representatives in Makkah and Madinah
A custom client app for real-time updates and communication
Emergency assistance for delays, health issues, or itinerary changes
You’re never alone — we’re here before you ask, and always when you need us.

6. Do you serve pilgrims from outside Saudi Arabia?

Yes! We serve pilgrims from every country in the world, with:

Multilingual support (Arabic, English, Urdu, Bengali, French, Indonesian, and more)
Streamlined visa processing and document assistance
Direct partnerships with global airlines
Dedicated airport reception services in Jeddah, Medina, and Riyadh
Your journey begins wherever you are — we make it seamless.

7. How do I start my journey with Nasamat Golden?

It’s simple:

Call us at +966596685465 or email reservation@nasamat-travel.com
Tell us your travel details: group size, dates, budget, preferences
Receive a personalized offer within 2 hours
Confirm your package and pay the deposit
We handle all arrangements — and send you all documents before departure
We welcome you at the airport — and accompany you until your return 🤲

📞 Need Help? We’re Here for You.

For any questions or support, reach out anytime:
📞+966596685465
✉️reservation@nasamat-travel.com
🌐 https://nasamat-travel.com

FAQ